RPA in Customer Service

Enhance your customers’ experience and satisfaction with RPA

h1-bg

Our clients have been able to offer faster customer service and new service models to their customers through RPA

RPA (Robotic Process Automation) boosts customer service by alleviating workload on administrative and back-office tasks. Software robots speed up customer service by gathering information and documents from different systems, handling service requests and updating customer records. 

 

The automation projects we have done for our clients have resulted in faster customer service and better customer experience. By implementing software robots to do the routine work, like processing customer service request changes, our clients were able free their customer agents to focus more on customer interaction instead of manual work. Implementing RPA also enabled a new service models for their customers, which resulted in benefiting other functions like Finance Department as well. 

Benefits of RPA in Customer Service

Enhanced customer experience​

Robots permit quicker response to customer requests and better management of customer feedback and satisfaction data.

Increased speed in handling customer issues

RPA increases efficiency by helping gather information and documents or updating customer data and requests.

Employees can focus on customer interaction

Removing monotonous routine work from employees frees up time for customer interaction and enables serving more customers.

Reduced amount of errors

Amount of humane errors is minimized when software robots work 24/7 error-free.

RPA use case examples in Customer Service processes

CUSTOMER COMMUNICATION
HANDLING CUSTOMER DATA

HANDLING SERVICE REQUESTS

What our clients have achieved with RPA

Robotization enabled a new service model for Y-Foundation’s customers

Y-Foundation wanted to introduce a new SMS reminder service to enhance customer experience and operative efficiency.

Book a free consultation with us

Want to know how RPA could benefit your company? Tell us about your automation needs and let’s find the right solution for your company together.