CUSTOMER CASE | REAL ESTATE AND HOUSING
Automation was a tool to improve efficiency at Hoas
Hoas was a pioneer in the housing and construction sector when they implemented software robotics already back in 2017. The foundation wanted to invest in improving its operations and streamline the use of its old ERP system before moving to a new one. With automation, Hoas halved the housing applications processing time, improved overall customer service, increased efficiency and improved job satisfaction.
Hoas became interested in robotics in 2016. The interest in this emerging technology at the time stemmed from the Foundation’s strong desire to invest in developing their operations.
The cooperation started in 2016 with a workshop organised by Sisua, from which the first automation target arose – the processing of housing applications. This process was laborious and took a lot of resources from Hoas.
The summer peak season put a strain on the customer service specialists and when the applications were handled manually, the processing was slow. The implementation of the robot halved the housing application processing time and the customers thus also received information about obtaining an apartment more quickly.
Using the robot in the application processing was a huge success, which also received a lot of publicity. In 2017, robotics was still a brand new technology that few companies used.
The use of automation was also extended to other processes
Hoas set out to expand the use of automation and over the years, Sisua Digital built around 20 automations for the foundation. The majority, about 75%, of these automations were related to customer service and the rest to financial management or other internal processes.
Improving the meaningfulness of work was also an important result achieved with automation.
Robotics enhanced the efficiency during the transitional phase of the new ERP system
The implementation of robotics was also influenced by the transition to a new ERP system.
By leveraging robotics, organizations can ensure effective continuity during the period of designing and implementing the new system. Automation allows resources to be freed from manual operational tasks, enabling them to focus on the design and implementation of the new system. Robots can be developed quickly to address the changing challenges organizations face.
With the new system was implemented, the need for robotics decreased, and the robots that served meritoriously were able to retire at the beginning of 2023.
The many years of cooperation went well and Sisua Digital was selected as Hoas’ Partner of the Year in 2019.
Author: Paiju Koivula
What was achieved
About the company
Hoas is a student housing foundation established in 1969, which offers students rental apartments near their places of study. Hoas has more than 10,000 apartments in Helsinki, Espoo, Vantaa and Kauniainen. The activities of the non-profit foundation include the student unions of the University of Helsinki and Aalto University, as well as 10 other student unions.
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