RPA in Retail and Wholesale
Digitalizing process with RPA (Robotic Process Automation) retailers, wholesalers and distributors can boost productivity while enhancing service level
RPA speeds up and boosts purchase and sales processes cost-efficiently while improving customer service
Automation drives down costs in the whole value chain within Retail and Wholesale – from procurement to inventory management to sales and distribution. Retailers, distributors and wholesalers gain competitive advantage when RPA increases efficiency while improving and speeding up service.
RPA in eCommerce answers to increasing customer-centricity and efficiency requirements, directly enhancing customer experience. Payment processing, customer support, ERP and Logistics management all benefit from the quality improvements, speed and better data management that RPA yields.
Benefits of RPA in Retail and Wholesale
Enhanced customer experience
Robots permit quicker response to customer requests and better management of customer data.
Increased speed and productivity
RPA speeds up processes and increases efficiency by removing manual work.
Improved data quality
Quality and accuracy are improved when data is updated faster and error-free.
Higher cost savings
RPA creates immediate direct cost savings and RPA investment's payback time is usually a few months.
RPA use case examples in Retail, Wholesale, Distribution and Franchise
TYPICAL PROCESSES TO AUTOMATE
- Sales process (sales history, new orders, order confirmations, changes in orders)
- Updating price catalogues & product information
- Sales analytics (audits with real-time data)
- Agency agreement (discounts, payment conditions)
RPA use case examples in key functions in commerce
CUSTOMER SERVICE
- Processing orders, returns & reclamations
- Customer communication and social media
- Processing service requests
FINANCE & ACCOUNTING
- Validating invoices
- Checking saldos
- Accounting
- Payment reminders
SUPPLY CHAIN & LOGISTICS
- Inventory management & Stock availablity
- Delivery management & tracking
- Supply & demand planning
- Forecasts
Customer stories from Retail and Wholesale
Stark wanted to ease the manual workload of their employees in an invoicing service process. The solution to the challenge was found in automation.
To reduce the increased manual workload, Kekäle chose an intelligent automation solution built by Sisua Digital.
CASE STUDY: REAL-TIME PRICING UPDATE AUTOMATION IN AN ORGANIZATION IN HOTEL, RESTAURANT & CATERING BUSINESS
A Finnish organization operating in hotel, restaurant and catering business (HORECA).
The organization’s event restaurant staff spent lots of time on event days updating desired price lists to restaurant cashiers and restaurant monitors as they were lacking a centralized way of performing mass updates. The process was highly manual and laboursome and didn’t allow for dynamic pricing during events. RPA was seen as a solution for freeing manual labour from the process and enabling more flexible pricing.
Robot receives an email with a request to update a certain price category for all restaurant cashiers and corresponding monitors. The robot logs in to company ERP to fetch the up-to date prices for the desired price category. The robot then logs into a centralized cashier system and updates prices to cashiers. Finally the robot updates the monitors using a web based tool and informs the requester about successful price updates.
By automating the task, a five-hour workload related to every event was removed and freed to more value adding tasks in preparing to the event. The automation enabled more dynamic pricing, which leads to higher revenue from events.
Automation in Supply Chain Management
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