Intelligent Process Automation (IPA)
Combining RPA and AI or Machine Learning extends the automation toolbox
Intelligent automation creates operative and strategic benefits
While software robots are great in boosting efficiency in rule-based, repetitive processes, they can also be taught more complex tasks when machine learning or other AI components are added to the toolbox. Intelligence can be added by making classifications, using machine learning, OCR (Optical Character Recognition), NLP (Natural Language Processing) or NLG (Natural Language Generation).
Artificial intelligence enables new possibilities in process automation
Making recommendations and decisions
Recognizing and processing pictures
Understanding and processing documents
Understanding and processing speech
Transitioning from RPA to Intelligent automation
First a foundation with RPA must be laid where operative benefits are gained, followed by next steps with Intelligent automation, where strategic benefits can be gained
1. RPA – APPLYING TRADITIONAL SOFTWARE ROBOTICS IN RULE-BASED PROCESSES
Automating repetitive tasks that nobody wants to do and eliminating bottlenecks
Eliminating humane mistakes and using existing systems efficiently without integration
2. IPA – APPLYING MACHINE LEARNING AND RPA IN OPERATIVE PROCESSES THAT REQUIRE HUMAN JUDGMENT
Processes that require human judgement
If a process has many rules, those can also be implemented with machine learning model E.g. Risk management, Risk control, Risk reporting, Customer service email
3. IPA – APPLYING MACHINE LEARNING AND RPA IN MANAGEMENT WITH THE HELP OF PREDICTIVE ANALYTICS
Predicting demand, order-supply-chain
Predicting customer behaviour
Predicting and updating pricing models
Collecting budgeting information and calculating a forecast
IPA use cases can be found in all functions in organizations – they must be recognized, analysed and prioritized according to business needs
Intelligent Automation use case examples
PREPROCESSING JOB APPLICATIONS
PREDICTIVE PRODUCTION PLANNING
PREDICTED COST FOR A SITE
What our customers have achieved with Intelligent Automation
Posti has elevated their RPA team to the next level by adding machine learning into their toolbox.
The automation solution enables faster data processing and reduces the manual workload regarding the business process.
To reduce the increased manual workload, Kekäle chose an intelligent automation solution built by Sisua Digital.
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