AI and RPA in Energy industry
AI-driven automation in energy sector improves productivity and enhances customer experience
Energy
We have automated business processes in companies specializing in both electricity networks and electricity generation and sales. Different units like sales organization, H&R and customer service have benefitted from the automation implementations we have done for our clients.
Organizations in energy sector have high-volume transactions due to large customer base. By helping to manage those transactions efficiently, process automation significantly improves customer experience. Automation also helps in adapting rapidly to continuous policy changes in the industry, as well as scaling up quickly when unexpected changes occur.
How AI-driven automation improves critical processes in Energy sector
See how AI-driven automation in the energy sector cuts operating costs, accelerates customer service, and improves grid and back-office performance across electricity retail, distribution, projects, and finance.
Energy retail
Automate contract handling, customer data processing, online subscriptions, and customer communication in energy retail with AI to onboard customers faster and lower service cost per contact.
- Handling contracts and moving data between systems
- Processing customer data
- Customer service: online subscriptions, coupling
- Customer communication
Network & distribution
Use AI automation to monitor distribution network performance, automate operational reporting, and deliver real-time electricity consumption data to customer portals.
- Monitoring: systems & performance
- Automatized reporting
- Moving electricity consumption data to customer portal
Project management
AI-driven automation strengthens energy project management by tracking hours and delays, keeping teams aligned with compliance regulations, and providing real-time stakeholder updates on electricity connection work, so projects stay on schedule, on budget, and audit-ready.
- Keeping track of hours and delays
- Keeping up with compliance regulations
- Real-time stakeholder communication on
- Electricity connection work progress
Finance
Use AI automation to run sales and purchase ledger invoicing, automate payment collection, and improve sales forecasts in your energy finance operations.
- Sales and Purchases Ledger
- Invoicing
- Automated transactions in invoicing and payment collection
- Sharpen sales forecasts
Benefits of AI-driven automation in Energy industry
Better customer experience
Robots permit quicker response to customer requests and better management of customer feedback and satisfaction data.
Securing energy supply
Robots contribute to supply continuity by monitoring and flagging anomalies in systems.
Complying with regulation reporting
Quality and accuracy are improved in reporting when data management is up-to-date.
Increased speed and productivity
RPA speeds up processes and increases efficiency by removing manual work.
Our customers from the energy sector
Success stories from Energy sector
Customer video
How to scale automation with Citizen Development training programmes
Watch the video to see how our customer Elenia is using Citizen Development to scale automation. We have already delivered two training programmes for Elenia since 2020.
Case study: Automation in an electiricty company’s sales function
Organization
A company focusing on electricity transmission, distribution and production.
Background and motivation
The sales organization wanted to find a way to automatically track a separate website for tenders for public sector energy projects and select the most interesting ones from which to bid.
Automated process
A robot was implemented that navigates to an open web page and captures data from the most interesting projects based on keywords defined by the organization. The captured data is stored into an interactive PowerBI-based tool. The robot enriches the information it retrieves with, for example, spatial information, so that experts are able to make better decisions based directly on the information retrieved.
Automation benefit
Automation ensured continuous monitoring of potential projects and implemented a completely new tool for project analysis.
Our solutions
Backed by cross-industry experience and 24/7 service capability, we help organizations across functions transform their business with technology solutions that deliver lasting impact.
Solutions by industries
Book a free consultation with us
Want to know how AI-driven automation could benefit your company? Tell us about your automation needs and let’s find the right solution for your company together.
