RPA in Public Sector
Digitalizing processes in Public Sector creates productivity improvements and better quality in services
RPA (Robotic Process Automation) drives down operative costs while enabling increased quality and speed in processes within Public Sector
Organizations in public sector can boost their efficiency and productivity by automating their administrative tasks and freeing more time for customer interaction and delivering better services for citizens. Besides improving customer experience, RPA in public sector services allows driving down operative costs. RPA is also easily integrated into the Public Sector’s legacy systems and allows high level of security.
Public Sector’s ability to leverage technology in times of crisis has lately become vital. RPA alleviates the pressure when workload has multiplied or employee capacity has decreased, and ensures continuity of operative efficiency by addressing the growing backlog. RPA is an agile tool that is easy and fast to implement and scale when circumstances change rapidly.
Benefits of RPA in Public Sector
Works on any application or multiple systems
Software robots work with excel, databases, browsers, emails, word, PDFs and custom applications.
Fast and easy to implement, develop and scale
Software robots can be trained in weeks and automations can be scaled up cost-efficiently.
Improves customer experience
Robots permit quicker response to customer requests and free up more time for customer interaction.
Ensures operative efficiency
By working tirelessly 24/7 without making humane errors, robots increase productivity and efficiency.
RPA use case examples in Public sector
SOURCING & PROCUREMENT
HR & PAYROLL
Some of our customers in Public sector
USE CASE: AUTOMATION IN HR DEPARTMENT IN A PUBLIC SECTOR'S ORGANIZATION
The organization wanted to automate the search of work history extracts of the employees and to eliminate monotonous and tedious tasks from the employees and improve employee satisfaction.
Employee satisfaction was an important measure for the organization, and the automation was intended to free the employees’ working time from manual routine work to more meaningful and value-producing work. Making one work history extract took about half an hour of worktime from the employees so the automation would’ve released that time for something more productive.
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