RPA in Public Sector

Digitalizing processes in Public Sector creates productivity improvements and better quality in services


RPA (Robotic Process Automation) drives down operative costs while enabling increased quality and speed in processes within Public Sector

Organizations in public sector can boost their efficiency and productivity by automating their administrative tasks and freeing more time for customer interaction and delivering better services for citizens. Besides improving customer experience, RPA in public sector services allows driving down operative costs. RPA is also easily integrated into the Public Sector’s legacy systems and allows high level of security.


Public Sector’s ability to leverage technology in times of crisis has lately become vital. RPA alleviates the pressure when workload has multiplied or employee capacity has decreased, and ensures continuity of operative efficiency by addressing the growing backlog. RPA is an agile tool that is easy and fast to implement and scale when circumstances change rapidly.

Benefits of RPA in Public Sector

Works on any application or multiple systems

Software robots work with excel, databases, browsers, emails, word, PDFs and custom applications.

Fast and easy to implement, develop and scale

Software robots can be trained in weeks and automations can be scaled up cost-efficiently.

Improves customer experience​

Robots permit quicker response to customer requests and free up more time for customer interaction.

Ensures operative efficiency

By working tirelessly 24/7 without making humane errors, robots increase productivity and efficiency.

RPA use case examples in Public sector





Some of our customers in Public sector

Customer stories in Public sector

Outsourcing production maintenance is cost-effective and ETK receives support and best practices for automation development from Sisua’s experts.


An organization in the public sector that offers social welfare and health services. 


The organization wanted to automate the search of work history extracts of the employees and to eliminate monotonous and tedious tasks from the employees and improve employee satisfaction.

The company employs both monthly-paid people and gig workers. When an employee is in a monthly paid employment relationship, he or she is given an employment contract. Gig workers make substitutions for shorter and longer periods. Employees can request a work history extract from the company, which contains the kind of employment the person has had in the company. Upon the request, a work history extract is created, in which the person’s continuous employment relationships and all other work gigs that the employee has done for the company will be displayed. The goal for the future would be to be able to make the work history extracts of employees immediately upon termination of employment, rather than on request.



Employee satisfaction was an important measure for the organization, and the automation was intended to free the employees’ working time from manual routine work to more meaningful and value-producing work. Making one work history extract took about half an hour of worktime from the employees so the automation would’ve released that time for something more productive.

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