AI and RPA in Public Sector
Digitalizing processes in Public Sector creates productivity improvements and better quality in services
Public sector
Organizations in public sector can boost their efficiency and productivity by automating their administrative tasks and freeing more time for customer interaction and delivering better services for citizens. While improving customer experience, automation in public sector services allows driving down operative costs. Process automation is easily integrated into the Public Sector’s legacy systems and allows high level of security.
Public Sector’s ability to leverage technology in times of crisis has lately become vital. Automation alleviates the pressure when workload has multiplied or employee capacity has decreased, and ensures continuity of operative efficiency by addressing the growing backlog. Automation is an agile tool that is easy and fast to implement and scale when circumstances change rapidly.
How AI-driven automation improves critical processes in Public sector
Discover how AI-driven automation cuts costs, accelerates operations, and boosts performance across public sector processes.
Customer service
AI-driven automation speeds up customer response times, reduces manual workload, and improves customer satisfaction across high-volume support operations.
- Customer communication
- Handling or updating customer data
- Managing customer feedback and messages
- Processing service requests
Finance
AI-powered finance automation reduces errors, accelerates invoice processing, and improves cash flow visibility while cutting operational costs.
- Invoicing and invoice validation
- Payment reminders
- Sales and Purchases Ledger
- Automated transactions in invoicing and payment collection
- Sharpen sales forecasts
Procurement
AI-driven procurement automation increases data accuracy, speeds up order processing, and reduces costs through better supplier and contract management.
- Supplier management & Sourcing support
- Operational purchasing & Procurement admin
- Account payables
HR & IT
AI automation streamlines internal processes, reduces ticket handling time, and improves employee experience across HR and IT operations.
- Recruitment processes (CV analysis and screening)
- HR Management (leave requests and workforce planning)
- Salary management
- Employee data management
- Business travel accounting
- Internal tickets (access, orders, passwords)
- Internal chatbots for routine tasks
Benefits of AI-driven automation in Public sector
Improves customer experience
Automation and AI permit quicker response to customer requests and free up more time for customer interaction.
Ensures operative efficiency
By working tirelessly 24/7 without making humane errors, AI-driven automation increase productivity and efficiency.
Works on any application or multiple systems
Automation and AI can work with excel, databases, browsers, emails, word, PDFs and custom applications.
Fast and easy to implement, develop and scale
AI-driven automation can be trained in weeks and automations can be scaled up cost-efficiently.
Customers from Public sector who have trusted us
Success stories in Public sector
Eläketurvakeskus maintains its robot production cost-effectively with RaaS service
Case: Automation in HR department in Public sector
Organization
An organization in the public sector that offers social welfare and health services.
Background and motivation
The organization wanted to automate the search of work history extracts of the employees and to eliminate monotonous and tedious tasks from the employees and improve employee satisfaction.
Automated process
The company employs both monthly-paid people and gig workers. When an employee is in a monthly paid employment relationship, he or she is given an employment contract. Gig workers make substitutions for shorter and longer periods. Employees can request a work history extract from the company, which contains the kind of employment the person has had in the company. Upon the request, a work history extract is created, in which the person’s continuous employment relationships and all other work gigs that the employee has done for the company will be displayed. The goal for the future would be to be able to make the work history extracts of employees immediately upon termination of employment, rather than on request.
Automation benefit
Employee satisfaction was an important measure for the organization, and the automation was intended to free the employees’ working time from manual routine work to more meaningful and value-producing work. Making one work history extract took about half an hour of worktime from the employees so the automation would’ve released that time for something more productive.
Insights
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