CUSTOMER CASE | PUBLIC SECTOR
Eläketurvakeskus maintains its robot production cost-effectively with RaaS service
Eläketurvakeskus (ETK), The Finnish Center for Pensions, has been using robotics to save resources and streamline processes since 2017. In 2021, ETK needed an outsourced maintenance solution for its robots, for which ETK chose Sisua Digital’s RaaS service. With Sisua’s RaaS service, ETK receives cost-effective production maintenance as well as support and best practices for automation development from Sisua’s experts.
ETK took its first steps in the field of robotics (RPA, Robotic Process Automation) with Sisua Digital already in 2017, when we started to map out use cases for automation together. By implementing automation, ETK wanted to dismantle its processing queues and reduce the manual workload in processes that were large in volume.
As a result of the process analysis, a data processing automation was implemented for ETK, which is still running in production. In that same context Sisua Digital trained two internal RPA developers for ETK.
By using robotics ETK saves working hours and is able to update data in real time
Since the first automation, ETK has independently developed more automations. At the moment ETK has various automations in production: automation is used, for example, for data processing and refinement. In these automations, robots filter and combine data. In addition, ETK has automations in which robots transfer data from one system to another. In these automations robots retrieve information and transmit it onto other systems. The robots in a way act as an integration between two systems. For example, the robot retrieves notifications about changes from e-mail, after which it takes the requests to the management system and finally notifies the customer that the matter has been processed.
ETK runs their automations both daily as well as on-demand, which are larger-scale runs.
With Sisua’s RaaS service, ETK receives cost-effective production maintenance and support for automation development
In 2021, ETK became Sisua’s RaaS customer (Robotics as a Service) which means that Sisua Digital provides infrastructure as a service for ETK’s robotics and takes care of its maintenance.
Maintaining an automation infrastructure independently can be expensive and time consuming. Outsourcing the maintenance was more cost-effective in this case and saves ETK’s resources. Meanwhile, the new operation environment enables new, updated automation operating models. Even the old automations were upgraded to be more reliable with the new operation environment. Sisua Digital also trained ETK’s developers to use Orcherstrator and shared best practices and security requirements in automation development.
In addition to the maintenance service, Sisua provides support for automation development. ETK and Sisua Digital have gone through ETK’s automations together to see if there are any errors or how they could be improved. Using Orchestrator enables monthly monitoring and automation reports which help manage errors and improve statistics and production reporting.
In the near future ETK intends to focus even more resources on robotics
ETK has been satisfied with the cooperation and the RaaS service.
ETK intends to continue developing robotics in the future. The outsourced maintenance service allows robotics to be scaled flexibly and as needed.
Author: Paiju Koivula
What was achieved
Benefits of RaaS service
About the company
Eläketurvakeskus (ETK) is a statutory developer, expert and provider of joint services regarding occupational pension. ETK is responsible for the content and maintenance of the central register of the occupational pension scheme and for the availability of common information and services in the field of occupational pensions. ETK’s expertise is used by private and public employment pension institutions, social security and insurance administrators and authorities, decision-makers, research and education institutions and the media. ETK employs more than 300 people.
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