CUSTOMER CASE | FINANCIAL SERVICES
Administer Group streamlines their digital services with automation
Specialized in digital financial and payroll services, consulting and software, the Administer Group has been using automation for several years to improve productivity and increase customer and employee satisfaction. Sisua Digital and Administer Group started their co-operation when the group was looking for a maintenance service for their automation production. Automation and software robots will continue to be seen as an important part of their overall business in the future too.
The Administer Group is already an experienced user of automation technology: the organisation has a long history of using RPA to improve productivity and save working hours.
The Administer Group consists of five specialist companies: Administer Plc offers modern digital financial management services, Adner Oy focuses on financial processes for large customers, Kuntalaskenta Oy serves municipalities and communities in particular, EmCe Solution Partner Oy provides financial and payroll management software services, and Silta Oy offers payroll and HR management services. The group employs more than 600 financial professionals.
Automation is used throughout the organisation in several functions, for example in finance, payroll and customer service. There are currently several automations in production.
Robots take care of mundane routine tasks, increase operational reliability and speed up customer service
Automation makes work more meaningful when employees don’t have to do the monotonous, robot-like tasks.
Automation also increases operational reliability.
Robotics is an integral part of the Administer Group’s business and its development.
Sisua's responsibility is to ensure that the robots work as well as possible for the purpose they were made for
Sisua Digital and Administer Group started working together at the end of 2021.
Sisua Digital suggested changing Administer’s OCR technology because the existing technology was not performing well enough.
With the maintenance service provided by Sisua Digital, the automation monitoring has improved and maintenance has become more harmonised. Sisua has migrated the automations to the UiPath Orchestrator platform, which makes monitoring easier. Switching to the new platform also enables errors to be caught in real time.
The co-operation has been successful and robotics is seen as a critical part of Administer Group's operations also in the future
Automation is seen as an important part of Administer Group’s business development and digital transformation in the future as well.
Author: Paiju Koivula
What was achieved
Benefits of the maintenance service
About the company
The Administer Group is a Finnish company established in 1985 that provides financial and payroll services, consulting and software services. Their clients include organisations of all sizes, from SMEs to large corporations and municipalities. The group’s goal is to reform the financial management services market by developing new technology and new solutions. In terms of turnover, they are one of the largest providers of financial management services and HR and payroll services in Finland. In 2021, the Group’s turnover was EUR 42 million and it employed around 600 financial professionals.
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