Article | 3.7.2023
Five years ago it was feared that robots would take our jobs – now AI threatens the same, or is the fear exaggerated? At Hoas, robots were welcomed colleagues
About five years ago, software robotics became a hot topic on the media. When this new technology came to the attention of the general public, many feared that its introduction would replace human labor in many industries. Now with the release of new artificial intelligence programs such as Chat GPT, a similar fear covers the news headlines. But contrary to the previous beliefs, robots have not replaced humans. At Hoas, robots were welcomed colleagues and helpers during busy rush hours.
Hoas started using robotics in 2017, when the technology was still very new and few companies used it. At the time, the Housing and construction foundation was a pioneer in its field, and no real estate or construction company in Finland used it yet. The interest in this brand new technology started from the fact that Hoas strongly wanted to invest in developing its operations and improve customer service.
Hoas chose Sisua Digital (formerly Korkia) as its automation partner and processing their housing applications was chosen as the first robotization target. Processing applications was laborious and took a lot of resources, especially during the summer.
The peak season during summer burdened the customer service experts, and processing was slow when handled manually. The implementation of the robot halved the processing times for apartment applications, and the customers thus also received information about obtaining an apartment more quickly.
Robots did not create redundancies at Hoas, but improved customer service, efficiency and employee satisfaction – the wide-spread adoption of artificial intelligence will likely have a similar effect
At Hoas, implementing robots did not result in unemployment, and for the employees, the robots were welcomed colleagues.
In addition, customer service and efficiency improved.
In five years, the large-scale utilization of artificial intelligence will probably look similar to how the utilization of robotics is seen today.
Robotics frees up working hours from routine tasks to creative thinking, problem solving and customer service. Artificial intelligence, in turn, supports employees in enhancing decision-making, creative work and analyzing data masses, which improves productivity and profitability.
The predictions about the impact of robotics on employment did not materialize as extensively as initially believed
Looking back now, we can say that the fear of mass unemployment was exaggerated, or at least the fear did not materialize nearly to the extent that was predicted.
Although the use of robotics, especially in Finland, is already widespread, robots have not extensively replaced jobs but rather reshaped roles and enhanced efficiency. While certain jobs or tasks may gradually become obsolete due to technological development, new technologies also generate new job opportunities.
Technology is the solution to respond to market changes
According to Tarhio, finding good partners is crucial in times like these.
Book a free consultation with us
Want to know how automation could benefit your company? Tell us about your automation needs and let’s find the right solution for your company together.
See what kind of work we have done for our customers.
Learn more about how we can help your company. Get in touch with us!
Read about what’s happening in the field of robotics and AI.