RPA in Real Estate & Property Management
RPA (Robotic Process Automation) boosts productivity in processes within property management, housing services and finance department
Our clients in real estate observe improved customer experience, enhanced operative efficiency and decrease in accounts receivables
By implementing RPA, our client in real estate was able to cut down their application process times by half, when making software robots pre-handle applications during peak season. The software robots significantly sped up the application process, but they also freed up employees time for more valuable work.
When another client used RPA to improve and streamline customer communication, they were able to enhance customer experience and decrease the amount of open receivables, creating benefits in the company’s Finance Department as well.
Benefits of RPA in Real Estate and Housing Services
Enhanced customer experience
Robots permit quicker response to customer requests and better management of customer feedback and satisfaction data.
Increased speed and productivity
RPA boosts processes and increases efficiency by processing data quickly or transforming data between systems.
Employees can focus on more valuable tasks
Removing monotonous routine work from employees frees up time for more creative and valuable work.
Higher cost savings
RPA creates immediate cost savings and RPA investment's payback time is usually a few months.
RPA use case examples in Real Estate Services and Property Management
REAL ESTATE CORPORATIONS
- Service request processing
- Information transfer between different shareholders’ systems
- Checking maintenance invoices
- Transferring maintenance requests to maintenance company
REAL ESTATE COSTS AND MANAGEMENT
- Electricity, water and heating reporting
- Automatic invoice approval
- Reporting of empty housing
- Automation of consumption-based invoicing
OTHER ROUTINES
- Routines related to managing keys
- Maintenance resource calendar updates
- Database conversions when doing a system change
- Provisioning, monitoring and deactivating user names
RPA use case examples in Customer Service and Housing services
APARTMENT APPLICATIONS
- Customer information checks & updates (credit, background etc.)
- Processing Applications
- Contract status management
RESIDENT COMMUNICATION
- Sending letters (resigning, rent raises, continuation of contracts etc)
- Informing about apartments' availability and application
- Reminder messages (validity of applications, returning keys etc)
RESIGNING OR CHANGING APARTMENTS
- Resigning temporary contracts
- Deleting information from distinct registers when a contract ends
- Managing routines related to changing contracts
OTHER ROUTINES
- Contract resigning process (saldos, check-ups, keys etc)
- Cross-checking information on different systems (contracts, residents, etc)
- Returning rent guarantees
Some of our customers in Real Estate and Property managent
Our customers' success stories from Real Estate and Housing Services
Y-Foundation wanted to introduce a new SMS reminder service to enhance customer experience and operative efficiency.
A software robot helps pre-processing the housing applications at Hoas. The robot has freed up working hours from customer service team and significantly speeded up the processing of applications.
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