CUSTOMER CASE | MUSIC INDUSTRY
Teosto frees up its employees' time with automation from routine work to more meaningful tasks
Software robotics is an agile tool that has enabled Teosto to eliminate trivial tasks from its employees and to improve the quality and fluency of processes.
Teosto is a copyright organization for music authors that sells music licenses to various actors by collecting royalties for the use of music and pays them to their customers: music composers, lyricists, arrangers and publishers. Music licenses are needed for TV and radio, events and digital services, among other things. Digitalization has a strong impact on the music industry, which requires Teosto to be a digital pioneer and anticipate the future.
Utilizing technology in the development of systems and customer service, as well as in streamlining operations, is key in Teosto’s strategy. The organization’s dynamic and technology-driven culture supports open-minded and bold experimentation with new solutions. Software robotics, or RPA (Robotic Process Automation), was seen as an attractive solution to streamline operations, improve service and develop employees’ skills and make work more meaningful. Teosto took its first RPA steps with Sisua Digital, when we began to map the processes in which robotics could be utilized.
Quickly after the first automation Teosto wanted to start using robotics in other functions as well
When mapping Teosto’s business processes, the first automation use case was identified, which involved a lot of manual work.
After the first automation, Sisua Digital trained two RPA developers for Teosto so that the expertise could also be brought in-house.
By automating their processes, Teosto has been able to eliminate burdensome routine work from the personnel, and the quality and fluency of the processes have also improved.
In the near future, Teosto wants to increase the automation level even more
Sisua Digital currently provides Teosto with automation process maintenance and support as well as services for further development. The co-operation and development of new automations will continue in the future.
Teosto wants to promote digital transformation by adopting even newer technologies. For example, the organization piloted an intelligent automation with Sisua Digital, and Teosto already uses artificial intelligence to categorize customer feedback.
Kimmo Kauhanen, Head of IT, Digitalization at Teosto
What was achieved
About the company
Teosto is a copyright organization for composers, lyricists, arrangers and publishers of music that operates in the global market. Teosto serves about 34,000 Finnish music composers and publishers, and collects music compensation from 100 different countries. The organization employs more than 70 people.
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