Agentic Automation for Enterprises
We orchestrate AI agents and robots to empower people to accelerate business outcomes
What is Agentic Automation?
Agentic automation is the next step beyond intelligent process automation and RPA, where AI agents make decisions instead of just following pre-defined rules. Agents operate based on goals set for them and take advantage of AI capabilities that enable them to reason and make auditable actions within given goals, interpret context, run automations and collaborate with employees. Instead of just extracting data, it determines what to do next – and often executes that step automatically. Agentic automation uses software agents empowered by large language models (LLMs), generative AI (GenAI) and large action models (LAMs) that go beyond task execution.
What are the key characteristics of Agentic automation?
Unlike personal AI agents that are used to boost individual productivity, agentic automation delivers enterprise-wide impact. It embeds built-in decision-making into processes, scales seamlessly across thousands of documents and transactions, and integrates with business critical systems like ERP, CRM and HR.
Enterprise-wide impact
Boosts productivity throughout organization
Integrates into ERP, CRM, and HR systems
Scalable to business critical processes
Built-in decision making
Agents that don't just follow rules, but make decisions
Benefits of Agentic Automation for Enterprises
Expansion of automation landscape
Agentic automation expands automation into unstructured, dynamic processes that traditional RPA couldn’t handle
Increased efficiency and productivity organization-wide
Automation of end-to-end processes improve accuracy and free people for higher-value tasks
Improved decision-making capabilities
AI agents analyze vast data in real time to deliver faster, more accurate, and actionable business insights
Employee satisfaction and empowerment
Agents remove repetitive work, boosting job satisfaction and allowing employees to focus on creativity and impact
Accelerated innovation and scalability
Agents adapt and scale, empowering employees to focus on innovation and growth
Continuous process and automation improvement
AI agents learn continuously, enhancing process performance with every cycle
Actionable visibility into processes
Constant self-monitoring gives organizations real-time insight into automation performance, ROI, and opportunities
Better AI execution and deployment
Agentic automation ensures the right AI models to run efficiently, maximizing ROI from existing AI investments
What's the difference between RPA, AI-powered automation and Agentic Automation?
TRADITIONAL RPA
• Automation of rule-based tasks
• Processing of structured data
• Ideal for routine processes
• Use cases: data entry & retrieval, ERP integrations, reporting, processing invoices or applications, test automation
AI-POWERED AUTOMATION
• RPA that relies on ML, NLP & GenAi
• Processing of unstructured data
• AI classifies data, summarizes documents, understands questions, makes recommendations
• Use cases: Chatbots, processing documents, emails or customer feedback
AGENTIC AUTOMATION
• Autonomous agents that make decisions, plan actions, and do tasks without supervision
• Enables automation of non-routinized, unpredictable processes
• Processing and analyzing unstructured data
• Use cases: Service processes, self-directed analysis and workflows
Use cases for Agentic Automation
Though still emerging, the technology already applies broadly across industries and functions. Below are current examples, but many more will follow as the technology matures.
Finance
AI agents streamline fraud, risk, and customer workflows, enhancing compliance and efficiency
Insurance
Agents accelerate handling claims, policy workflows and customer interactions, cutting manual work and improving CX
Manufacturing
Agents boost manufacturing efficiency through quality control, predictive maintenance and optimized supply chain management
Customer Experience
Agentic automation provides 24/7 support, and delivers personalized, and proactive customer experiences at scale
Public sector
Agents help governments deliver faster public services by automating document handling, compliance auditing and more
RETAIL
Agents optimize inventory, pricing and CX: automated stock management, personalized recommendations, and streamlined order handling
Healthcare
AI agents streamline patient care and data management, accelerate diagnostics, and power faster, data-driven medical drug discovery
Employee experience
AI agents summarize employee feedback, streamline internal communication and email prioritized summaries of required actions to executives
Processes to automate with Agents
CUSTOMER EXPERIENCE
- Processing customer feedback
- Making recommendations to customers or service specialists
- AI agent as a legal interpreter
- Quality review and reporting: AI audits customer service interactions
- AI-guided customer assistance
- AI-assisted risk management
- Customer event analysis
EFFICIENCY & PRODUCTIVITY
- Test automation: automatically create test cases from requirement specifications
- AI-powered purchase invoice processing
- AI-powered sales invoice processing
QUALITY & DIGITALIZATION
- Real-time reporting from multiple sources
- Bid comparison in procurement
- Cross-checking customer data across systems
- Contract quality review
- EU sanctions compliance
FINANCE & PROCUREMENT
- Procure-to-Pay
- Accounts Payable
- KYC
- Customer Due Diligence
MANUFACTURING & SUPPLY CHAIN
- Product lifecycle management
- Production line monitoring
- Predictive maintenance
INSURANCE
- Claims processing
- Pre-authorization
- Multilingual claims validation
RETAIL
- Demand forecasting & stock management
- Dynamic pricing and promotion
- Returns and reverse logistics processing
- Supplier management
PUBLIC SECTOR & COMPLIANCE
- Document processing
- Services for citizens
- Regulatory compliance auditing
- Integrated government services
HR & WORKFORCE MANAGEMENT
- Employee onboarding
- Recruitement screening
- Performance management
- Payroll
Why choose Sisua Digital as your Agentic Automation Partner
Continuous Orchestration, Support and Maintenance as a Service
Sisua provides a fully managed automation platform topped with service that includes orchestration management, SLA management, monitoring of service and automations, reporting, maintenance and dedicated support. The platform alone doesn’t deliver results – Sisua delivers – as a Service.
WE BUILD ENTERPRISE-GRADE AGENTS WITH GOVERNANCE AND ORCHESTRATION
Just like RPA, Agentic automation needs robust governance and orchestration to manage workloads, permissions, and compliance. We apply our extensive experience in automation architecture to ensure agents are deployed, monitored, and scaled with enterprise-grade precision.
WE DON'T JUST CREATE NEW TOOLS, BUT BUILD AI AGENTS IN TOOLS YOUR TEAMS ALREADY USE
We integrate AI agents directly into daily tools like MS Teams so employees can collaborate, automate, and make decisions without switching platforms. This seamless experience minimizes change resistance and ensures adoption happens naturally within trusted, secure environments.
WE HELP IN IDENTIFYING AGENTIC POSSIBILITIES, CHALLENGES AND BUSINESS VALUE
We assist our customers to discover and identify possibilities with agentic automation and help make intelligent use of this new technology. There are many opportunities, but also important challenges to overcome.
We offer around the clock delivery and service that keeps your automations running reliably 24/7
Sisua has service centers on three continents which enables development and maintenance to be carried out 24/7. This boosts speeds and efficiency in development and ensures that our customers’ automations run reliably around the clock. Our global and certified developer team can flexibly scaled according to our customers need.
Securely Integrating Agentic Automation into the Enterprise
Managing agents within a governed, secure framework is key in agentic automation. As a system integrator, Sisua connects AI agents directly to enterprise systems, ensuring they operate safely, deliver measurable value, and comply with IT and business policies. Our approach combines reliability with agility to ensure secure adoption at scale.
WE ASSIST IN SETTING UP AGENTIC GOVERNANCE MODEL IN THE DESIRED ENVIRONMENT
We can manage our customers’ environments either in their own tenants or help them manage their own. Sisua can create environments that will be managed inside the tenant, e.g. separate environments for specific teams or according to development, test and production environments.
WE ADVISE ON LICENSING AND OFFER COST-EFFECTIVE MANAGED SERVICE FOR THE SOLUTIONS
Licensing can be very complex and each technology often has its own license. We assist in mapping out which licenses are needed for the desired solution. We also offer licensing as a service model as well as cost-efficient Automation-as-a-service model.
What challenges you need to consider in implementing Agentic automation?
Agents can transform how enterprises operate but realizing the potential requires overcoming key implementation challenges.
SAFEGUARDING DATA PRIVACY & SECURITY
As agentic automation operates across sensitive systems, strong data protection is essential. A secure automation framework, encryption, access control, and continuous monitoring are key to maintaining compliance and protecting confidential information.
Ensuring reliable decision-making
Reliable decision-making depends on rigorous testing, establishing confidence thresholds, validation and auditing decision outcomes, and human oversight to ensure every automated action aligns with enterprise standards and business goals.
Managing complexity with expertise
Implementing agents across business systems involves integrating AI, ML, and orchestration tools into existing infrastructure. Partnering with experienced automation experts helps simplify deployment, align with infrastructure, and achieve faster, scalable results.
Building ethical and transparent agents
Responsible automation requires transparency and ethical consideration. Designing explainable AI models and addressing potential bias in data and models, builds trust and ensures agentic automation operates ethically and accountably.
Demo video: Processing documents with Document Understanding and Agentic technologies
Watch our free demo on how UiPath's Document Understanding and Agentic automation transform document handling, for example with purchase orders.
Case stories in AI-powered automation
Our tech stack for creating Agentic Automation
Sisua is a Platinum Partner
UiPath is the world’s leading automation platform and Sisua Digital has been awarded with UiPath’s Platinum Partner status globally. The status signifies top-tier expertise and success in implementing UiPath’s automation solutions and it is the highest level of UiPath partnership. In Chile, Sisua has been certified as UiPath’s USN Partner: there are just a few organizations globally which are certified USN Partners.
Insights on Agentic Automation
Book an AI Workshop with us
Tell us if you have potential use cases in mind, or whether you’re interested in AI-powered automation or building agents, and we’ll get back to you soon.
